Terms of Service

1. Acceptance

By creating an account or using GoTom you accept these terms and acknowledge our Privacy Policy. You must be at least 18 and, if acting on behalf of a company, have authority to represent it.

2. The service

GoTom provides AI-assisted B2B prospecting, prospect research, outreach drafting and sending from your connected mailbox, sequence management and meeting preparation. Autopilot performs the sending actions you enable through your settings; you are responsible for reviewing and adjusting those authorizations.

3. Account and responsibility

You must provide accurate information, protect your credentials and notify us of unauthorized access. You are responsible for activity on your account, having the rights and authorizations to upload and process company and prospect data, and connecting mailboxes or third-party services.

4. Acceptable email use

You are responsible for the content you send and compliance with applicable anti-spam and data protection laws, including CAN-SPAM and Colombia’s Law 1581 of 2012. You must have the required authorizations or legal bases, accurately identify the sender and provide a way to unsubscribe.

Do not send spam, misleading or unlawful content, or impersonate others. Honor unsubscribe requests promptly, observe GoTom’s and your email provider’s sending limits, and respect restrictions on access to data sources. Do not bypass controls or use the service for abuse.

5. AI-generated content

AI may produce inaccurate, incomplete or inappropriate information. You must review data, messages and recommendations before using them or authorizing sends, and supervise autopilot sequences. We do not guarantee replies, meetings or business results.

6. Intellectual property

You retain rights to the content you provide. You authorize us to process it only to operate and deliver the service, in accordance with the Privacy Policy. GoTom and its licensors retain rights to the brand, software and design. You may not copy, resell or exploit the service beyond what is permitted by law or authorized in writing.

7. Third-party services

Integrations with Google, Microsoft, Cal.com, Calendly and other providers are subject to their own terms and policies. Their availability, permissions and limits may change. You can disconnect integrations in the app; we do not control how those services operate.

8. Availability and liability

The service is provided “as is” and as available. To the extent permitted by law, we do not guarantee uninterrupted or error-free operation or fitness for a particular purpose, and we are not liable for indirect damages, lost opportunities or lost profits arising from use of the service. These limitations do not exclude liabilities or rights that cannot legally be limited.

9. Suspension and termination

You can stop using GoTom and request account closure at any time. We may suspend or terminate access for breaches, abuse, security risks or legal requirements, notifying you when possible. Data deletion is governed by the Privacy Policy.

10. Changes

We may update the service and these terms. We will publish the current version with its date and communicate material changes through the app or by email before they take effect. If you disagree, you can stop using the service and request account closure.

11. Governing law and contact

These terms are governed by Colombian law, without prejudice to mandatory protections in your jurisdiction. For questions, complaints or requests, email hello@gotom.app.